Consumer Agreement
Kyiv CityThis Agreement (Agreement) is an official public offer of the Seller to enter into a Sale and Purchase Agreement of Goods, the description and conditions of which are posted on the website https://aleks-suvorov.com.
1.Definitions
1.1. Goods - devices for reading electronic books (e-readers), accessories for e-readers, electronic content (e-copies of literary works (books and other literary works), audio works, software, etc.), and other material values that are presented and available for purchase through the Website.1.2. Buyer - a natural person who has placed an order to purchase Goods through the Website.
1.3. Seller - a person who sells Goods to the Buyer upon the Buyer's order on the Website.
Seller:
Individual entrepreneur Suvorov O.V.
Address: 41, Oleksiya Senyuka Street, Chernihiv City
Phone: (067)460-82-23
Identification number / EDRPOU code: 2603702830
Bank details:
Current account
IBAN UA333052990000026006006311875
Bank: PJSC "PRIVATBANK"
MFO: 305299
2. General provisions
2.1. This Agreement is a public offer to enter into a contract of sale of Goods on the terms of an accession agreement. The Agreement is made in accordance with Articles 633, 634, 641, 642, and Chapter 54 of the Civil Code of Ukraine and has the corresponding legal force.2.2. Acceptance of the terms of the Agreement by the Buyer is evidenced by the fact of placing an order on the Site when placing an order to purchase the Goods.
2.3. By agreeing to the terms of this Agreement, the Buyer confirms their legal capacity and competency.
3. Subject matter of the agreement
3.1. Under the Agreement, the Seller undertakes to sell the Goods to the Buyer based on the Buyer's order in accordance with the assortment available on the Site, and the Buyer undertakes to accept the ordered Goods and pay for them under the terms of the Agreement.4. Conditions of purchase and payment for the Goods
4.1. Acceptance by the Buyer of the offer to enter into this Agreement is carried out by the Buyer taking the following steps in sequence:• contacting the Seller's Site;
• selecting a specific Product from those available at the time of the Buyer's contact;
• familiarizing themselves with the terms of this Agreement;
• placing an order to purchase the Goods.
During the ordering process, the Buyer informs the Seller of the necessary data to fulfill the order, namely: the surname and name of the Buyer (and/or the recipient authorized by the Buyer to receive the ordered Goods), email address and/or contact phone number, delivery address of the Goods, or information about the Nova Poshta company branch for delivery.
4.2. The Buyer makes payment for the order in accordance with the selected method of payment for the Goods in accordance with the payment terms posted on the Site. Payment is deemed made by the Buyer at the moment the funds are credited to the Seller's account. The Goods may be received by the Buyer upon placing an order on the Site and full payment for the order in accordance with the payment terms for the Goods selected by the Buyer.
4.3. Confirmation of the order, including the delivery and payment terms selected by the Buyer, is sent to the Buyer via email to the address provided by the Buyer and/or via SMS message to the contact number provided by the Buyer.
4.4.
For electronic content, the site administration does not return money. E-books cannot be returned or exchanged.
If the Buyer pays for providing access to downloading the Content and it is impossible to directly download it for technical or any other reasons by the Buyer (arising on the side and / or through the fault of the Buyer), the refund of the money paid is not made, and the Content will be considered such that it was received properly way. A refund of the money paid is possible only if the Seller provided a non-working file (which cannot be reproduced or saved (if it is proved after verification by the Seller) and if the Seller cannot replace such a file. Thus, the Content of proper quality is returned and cannot be exchanged.
5. Rights and obligations of the parties
5.1. The Buyer has the right to:
5.1.1. Receive information about the Goods.5.1.2. Choose the method of payment for the Goods from those proposed by the Seller on the Site. At the same time, the Buyer is obliged to independently familiarize himself/herself with the rules of carrying out the relevant payment method.
5.1.3. Refuse to purchase the Goods before the moment of payment of the order, which means termination of this Agreement regarding such order.
5.1.4. Receive the Goods in accordance with the conditions of delivery chosen by the Buyer during the order placement, properly executed and paid for.
5.1.5. For electronic content, the site administration does not return money. E-books cannot be returned or exchanged.
If the Buyer pays for providing access to downloading the Content and it is impossible to directly download it for technical or any other reasons by the Buyer (arising on the side and / or through the fault of the Buyer), the refund of the money paid is not made, and the Content will be considered such that it was received properly way. A refund of the money paid is possible only if the Seller provided a non-working file (which cannot be reproduced or saved (if it is proved after verification by the Seller) and if the Seller cannot replace such a file. Thus, the Content of proper quality is returned and cannot be exchanged.
Warranty service for Goods in the form of electronic content is not provided.
5.2. The Buyer is obliged to:
5.2.1. Familiarize himself/herself in detail with the terms of the Agreement, the rules of purchase, payment and delivery of the Goods, the conditions of returning the Goods and the warranty terms posted on the Seller's Site. The Buyer understands and agrees that the fact of placing an order for the Goods indicates his/her familiarity with the specified terms and their unconditional acceptance by the Buyer.5.2.2. Provide accurate, truthful and complete information (data) about himself/herself and other necessary information for placing and executing the order. The Buyer acknowledges that he/she bears full responsibility for the accuracy of the information provided, its relevance and completeness.
5.2.3. Pay the full cost of the ordered items.
5.2.4. Upon receiving the Goods, conduct an external examination and ensure that the Goods correspond to the order placed by the Buyer, and that the external and individual packaging of the Goods does not have any external damages.
5.2.5. When returning the Goods, provide accurate and complete information about oneself and other information necessary for the return process. The Buyer acknowledges that he/she bears full responsibility for the information provided during the return process. The Buyer acknowledges that the Seller shall not be liable in case of failure to provide the necessary information or providing inaccurate or incomplete information, and all risks associated with this shall be borne by the Buyer in full.
5.3. The Seller has the right to:
5.3.1. Refuse to transfer the Goods to the Buyer in case of violation of the terms of the Agreement, in particular in case of failure by the Buyer to make payment or partial payment for the Goods, in case of non-compliance by the Buyer with the conditions and procedures for placing an order, in case of failure by the Buyer to provide the necessary information, required for the order fulfillment, etc.5.4. The Seller is obliged to:
5.4.1. Transfer the Goods to the Buyer, which was properly purchased from the Seller (processed and paid according to the terms of the Agreement), including organizing its delivery in the manner specified during the order placement.6.Product Warranty
6.1. Warranty service for the product in the form of electronic content is not provided.7. Features of purchasing electronic content
7.1. Purchasing electronic content means providing the buyer with the opportunity to download a file containing a copy of the electronic content. Providing the buyer with the opportunity to download a file containing a copy of the electronic content is only done on the condition of prepayment for the electronic content. If the buyer has been given the opportunity to download a file containing a copy of the electronic content but did not use it for any reason, a refund will not be made.7.2. Payment for electronic content is made only by using a payment card.
7.3. Purchased electronic content is not subject to exchange or return.
7.4. Warranty obligations do not apply to electronic content. Warranty service for electronic content is not provided.
7.5. Electronic content is provided "as is," in the form in which it was provided by the copyright holder. The seller provides access to the electronic content in one or more of the possible file format options at their discretion. The seller is not responsible for the inability to provide a file with a copy of the electronic content in a certain format, regardless of whether that format was listed as available for that content.
8. Liability
8.1. The seller is not responsible for damage to the product during delivery of the product in a manner chosen by the buyer if such damage occurred due to the fault of the organization that provided delivery of the product.8.2. The seller is not responsible for any damages, material or moral harm suffered by the buyer as a result of misunderstanding or lack of understanding of information about the product, the order process, or payment, or as a result of receiving and using the product.
8.3. The Parties shall be released from liability for full or partial non-performance of their obligations under this Agreement if such non-performance was caused by force majeure circumstances that the parties to the Agreement could not foresee and/or prevent. Force majeure circumstances include, in particular, natural disasters, war and hostilities, strikes, riots, protests, actions and decisions of government authorities, malfunctions in the operation of telecommunications and power networks, deficiencies in the operation of Internet service providers, etc.
8.4. The Seller shall not be liable for the operability and/or security of communication channels used by the Buyer to access the Site, place orders through the Site, and/or make payment for orders.
8.5. In case of any claims regarding the quality of the Goods, the Seller undertakes to forward them to the manufacturer of the Goods or to the relevant service facility designated by the manufacturer of the Goods and to organize interaction between the Buyer and the manufacturer of the Goods or the service facility in accordance with the warranty terms. The Seller and the manufacturer shall bear the liability provided for by the legislation of Ukraine, including the Law of Ukraine "On Protection of Consumer Rights".
9. Personal data
9.1. By registering on the Website and placing an order for the Goods, the Buyer consents to the collection and processing of their personal data for the purpose of processing and fulfilling the Buyer's orders, processing the Buyer's inquiries, and resolving disputes.9.2. Collection and processing of personal data on the Website is carried out in accordance with the Law of Ukraine "On the Protection of Personal Data" and the Privacy Policy, which is posted on the Website.
10. Term of the Agreement
10.1. The Agreement shall enter into force upon placing an order on the Website and selecting the option "I have read and agree to the terms of the agreement" when placing an order to purchase the Goods and shall remain in force indefinitely.11. Amendment of the Agreement
11.1. The Agreement may be amended at any time at the discretion and decision of the Seller or the owner (administration) of the Website. The new terms of the Agreement shall be communicated to the Buyer by posting the Agreement on the Website in a new edition (with changes) and shall be effective from the date of posting on the Website.Returns and Refunds
Terms of refund for goodsTo request a refund of the Goods, the Buyer must submit a written application and present their passport. The money will be refunded to the client within five working days from the moment the Goods are returned. If the Goods were purchased using a payment card, the funds will be refunded to the card used for payment. If the Goods were paid for in cash, the refund will be made in the same manner as the payment for the Goods. Please note that electronic content is not exchangeable or refundable.